Terms of Service

Effective date: 30 September 2026
Last updated: 30 September 2026

1. Introduction

These Terms of Service govern purchases from suvii.store, operated by suviistore. Our store operates on Shopify.

Please read these terms before placing an order. By ordering, you agree to the terms presented at checkout. Nothing in these terms limits your mandatory consumer rights.

2. Account Terms

You must be legally capable of entering into a purchase agreement or have appropriate authorisation from a parent or guardian.

You agree to provide accurate contact, billing, and delivery information. If you create an account, keep your details current and your login credentials secure.

Report suspected unauthorised account access to suviistore@email.com.

We may restrict access where reasonably necessary to address fraud, unlawful activity, security threats, or a material breach of these terms. This does not remove your rights concerning existing orders, refunds, or personal information.

3. Pricing and Payment

Prices and available currencies are displayed on our website. The final amount and currency shown at checkout apply to your purchase.

Taxes, shipping charges, and other amounts collected by us are disclosed before you place your order. Your bank or payment provider may apply separate currency-conversion fees.

We accept the payment methods displayed at checkout. Payment authorisation and collection follow the arrangements for your selected payment method.

Prices and promotions may change for future purchases. Changes do not affect orders already accepted.

If we discover a material pricing error before accepting your order, we will explain the corrected price. You may accept it or cancel for a refund of any payment collected. We will not charge a higher price without your agreement.

Customs and Import Charges

International orders may incur customs duties, import taxes, or clearance fees. Any charges payable separately by the customer will be disclosed before the order is placed.

4. Product Descriptions

We aim to provide accurate descriptions, specifications, and product images.

Colours may appear slightly different depending on your screen. Such differences do not excuse supplying products that fail to match their description or meet applicable legal standards.

Please review dimensions, materials, compatibility, and care instructions before purchasing. Contact us if you need clarification.

Use products according to their instructions and intended purpose.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact suviistore@email.com for assistance.

5. Order Acceptance and Cancellation

Submitting an order is an offer to purchase. An automated order-received email acknowledges receipt and does not, by itself, confirm acceptance.

We accept your order when we send a dispatch confirmation email.

Before acceptance, we may decline an order for a legitimate reason, including unavailable stock, payment failure, a material listing error, suspected fraud, or delivery restrictions. We will notify you and refund any payment collected for a declined order.

After acceptance, cancellation will occur only where legally permitted.

To request a change or cancellation, email suviistore@email.com promptly. Changes may not be possible once processing or dispatch has begun. Your statutory cancellation and return rights remain unaffected.

6. Shipping and Delivery

We offer worldwide delivery, subject to destination availability, applicable restrictions, and delivery options confirmed at checkout.

• Order processing: 2–3 business days.

• Estimated delivery after dispatch: 7–15 business days, depending on the destination.

• Business days: Monday–Friday, excluding public holidays affecting processing or delivery.

Delivery charges and restrictions are shown before checkout. Tracking information is provided where available.

Delivery estimates do not override an agreed deadline or mandatory legal requirements. If we cannot meet an applicable shipping or delivery deadline, we will notify you and provide any legally required option to accept a revised date or cancel for a refund.

Shipping and fulfilment partners assist with delivery. Their involvement does not remove our legal responsibilities to you.

Please provide an accurate delivery address. Contact us promptly if a parcel is missing, damaged, or incorrectly delivered so we can investigate and provide an appropriate resolution.

Responsibility for loss or damage transfers only as permitted by applicable law. Where consumer law requires it, goods remain our responsibility until you or your nominated recipient receives them.

7. Returns and Refunds

Change-of-Mind Returns

You may request a change-of-mind return within 30 calendar days of delivery by emailing suviistore@email.com.

For this voluntary return policy, items must be unused and in their original condition and packaging. These conditions do not restrict statutory cancellation rights or remedies for faulty goods.

Please contact us for return instructions before sending an item. We will provide the appropriate return address.

Customers pay return shipping for change-of-mind returns, except where applicable law requires otherwise.

Faulty, Damaged, or Incorrect Items

Contact us with your order number and a description of the issue. We may request reasonable information or photographs to investigate.

We cover reasonable return shipping costs for faulty, damaged, or incorrect items.

Available remedies may include repair, replacement, a price reduction, or refund, depending on applicable law.

Refund Timing

Where a refund is due, we issue it to the original payment method within 30 calendar days after the refund obligation arises, or sooner where required by law.

For returns, any lawful right to await the returned goods or evidence of return applies. Your payment provider may require additional time to display the refund.

Where legally required, refunds include applicable delivery charges. We do not replace statutory refunds with store credit without your agreement.

Statutory Cancellation Rights

Where applicable law provides a cooling-off or cancellation right, you may exercise it within the relevant period, subject only to lawful exceptions.

Email us to exercise that right. We will provide relevant return instructions. Nothing in this policy limits your mandatory consumer rights.

8. Prohibited Uses

You must not use our website or services to:

• Commit fraud or use payment details without authorisation.

• Provide deliberately false information.

• Violate applicable laws or another person’s rights.

• Upload malware or interfere with website security.

• Access accounts or systems without permission.

• Collect other customers’ personal information unlawfully.

• Submit threatening, abusive, unlawful, or misleading content.

• Publish fabricated reviews or impersonate customers.

We may take proportionate action to address misuse, including restricting access or reporting unlawful conduct where appropriate.

9. Website Content and Customer Submissions

Website content belongs to us or is used with permission. You may use it for personal shopping purposes but may not commercially exploit protected content without permission or another lawful basis.

You retain ownership of reviews and photographs you submit. If you submit content for publication, you grant us non-exclusive permission to display it in connection with our store, subject to applicable law and any separately agreed permissions.

You must have the rights necessary to submit the content. Personal information is handled under our Privacy Policy.

10. Limitation of Liability

Nothing in these terms excludes or limits liability that cannot lawfully be restricted, including applicable liability for fraud, death or personal injury caused by negligence, or mandatory product liability.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Products are intended for personal use unless otherwise agreed. Any exclusion of business losses applies only where lawful.

We do not exclude responsibility merely because a supplier, payment processor, or delivery partner is involved.

We cannot guarantee uninterrupted website availability. Website interruptions do not remove your rights concerning accepted orders or payments.

11. Events Outside Our Reasonable Control

Events such as natural disasters, transport disruption, or government restrictions may affect our ability to perform.

We will take reasonable steps to minimise the impact and inform affected customers. Applicable cancellation, refund, and other legal rights remain available.

12. Privacy

Our Privacy Policy explains how we collect, use, and protect personal information.

Agreement to these terms does not replace separate consent required for marketing or tracking technologies.

14. Changes to These Terms

We may update these terms for future transactions. The version presented when you place your order applies to that order unless a change is legally required or agreed with you.

Updates will appear here with a revised date.

15. Contact Us

Store: Suvii
Business name: suvii.store
Contact person: Mr. M
Email: suviistore@email.com