Shipping Policy

Last updated: 30 September 2026

Shipping Destinations and Methods

suvii.store offers worldwide shipping, subject to destination availability and applicable restrictions.

Available shipping methods and services are displayed at checkout for your delivery address.

Order Processing

Orders are processed within 2–3 business days before dispatch.

Business days are Monday–Friday, excluding public holidays affecting processing or delivery. Processing time is separate from delivery time.

If an issue affects your order, we will contact you using the details provided at checkout.

Delivery Timeframes

Estimated delivery is 7–15 business days after dispatch, depending on your destination and selected shipping service.

Any different timeframe for a particular service will be shown before you order.

Customs inspections, public holidays, severe weather, and transport disruptions may cause delays. These estimates do not override agreed deadlines or your statutory rights.

Shipping Costs

Available shipping rates are displayed at checkout before payment. Charges depend on your delivery address and selected service.

Any free-shipping offer will show its eligibility conditions on our website or at checkout.

Customs and Import Charges

International orders may incur customs duties, import taxes, or clearance fees.

Before purchase, the relevant shipping or checkout information will explain whether these charges are included or payable separately by the customer.

Tracking Information

We send a shipping confirmation to the email address provided at checkout when your order is dispatched.

Where tracking is available, this confirmation includes a tracking number or link. Updates may take time to appear after the carrier receives the parcel.

Orders shipped separately may have different tracking details.

Incorrect Delivery Details

Please check your delivery address before placing an order.

If you notice an error, email suviistore@email.com promptly. We will try to update it, but changes may not be possible after dispatch.

Any proposed redelivery charges will be explained before you agree to them and apply only where legally permitted.

Delayed or Missing Deliveries

If your order has not arrived within the estimated timeframe, contact suviistore@email.com with your order number.

We will investigate with the shipping partner and keep you informed. If an applicable deadline cannot be met, we will provide any legally required option to accept a revised date or cancel for a refund.

If tracking shows “delivered” but you cannot locate your parcel, check with household members, reception, or any nominated safe place, then contact us. A delivery scan alone does not remove your rights.

Damaged or Incorrect Items

Contact us promptly if an item arrives damaged or incorrect. Include your order number and, where reasonably possible, photographs of the item and packaging.

We will investigate and provide an appropriate remedy under applicable law. Reporting promptly helps us resolve the issue but does not replace statutory claim periods.

Responsibility for Delivery

Our shipping and fulfilment partners assist with delivery. Their involvement does not remove our legal responsibilities to you.

Responsibility for loss or damage transfers only as permitted by applicable law. Where required, goods remain our responsibility until you or your nominated recipient receives them.

Contact Us

Store: suvii.store
Contact person: Mr. M
Email: suviistore@email.com