Return and Refund Policy

Last updated: 30 September 2026

At suvii.store, we want to help resolve any issue with your purchase. This policy explains our voluntary returns process and does not limit your statutory consumer rights.

1. Return Timeframe and Eligibility

You may request a change-of-mind return within 30 calendar days of delivery.

To qualify under our voluntary return policy, items must be:

• Unused, unworn, and unwashed.

• In their original condition, with included accessories and tags.

• In their original packaging.

• Accompanied by an order number or other reasonable proof of purchase.

These conditions do not restrict statutory cancellation rights or remedies for faulty, damaged, incorrectly supplied, or misdescribed products.

2. How to Request a Return

Email suviistore@email.com with:

• Your order number.

• The item you want to return.

• The reason for your request.

• Photographs, where relevant and reasonably available.

We will provide return instructions and the appropriate return address. Please contact us before sending anything back so your return reaches the correct location.

For voluntary returns, send the item within 14 calendar days after receiving our return instructions. Any different statutory return deadline takes precedence.

3. Return Shipping Costs

Customers pay return shipping for change-of-mind returns, except where applicable law requires otherwise.

We cover reasonable return shipping costs for faulty, damaged, incorrect, or materially misdescribed items. Contact us first so we can arrange an appropriate shipping method.

For customer-arranged returns, we recommend retaining proof of postage and using a tracked service.

4. Refund Process and Timing

After receiving a voluntary return, we inspect it and notify you of the outcome. If we decline a refund, we explain the reason.

Where a refund is due, we issue it within 30 calendar days after the refund obligation arises, or sooner where required by law. Any lawful right to await returned goods or evidence of return applies.

Refunds go to the original payment method unless another method is agreed or legally required. Your bank or payment provider may need additional time to display the funds.

Original delivery charges are refunded where legally required. For voluntary change-of-mind returns, original delivery charges are otherwise non-refundable.

Statutory refunds will not be replaced with store credit without your agreement.

If a refund has not appeared, contact suviistore@email.com so we can check its status.

5. Exchanges

Email us if you would prefer an exchange. Exchanges depend on stock availability and the item’s eligibility for return.

We will explain any price difference or shipping costs before you agree. If a suitable exchange is unavailable, we will discuss an eligible refund or another option.

Exchanges do not replace any remedy you are entitled to under applicable law.

6. Damaged, Defective, or Incorrect Products

Contact suviistore@email.com promptly if your item arrives damaged, develops a fault, is incorrect, or does not match its description.

Include your order number and a description of the issue. We may request reasonable photographs or other information to investigate.

Depending on applicable law and the circumstances, remedies may include repair, replacement, a price reduction, or refund.

Reporting promptly helps us resolve the issue but does not shorten statutory claim periods. The 30-day voluntary return window does not limit your rights concerning faulty products.

7. Non-Returnable Items

The following are excluded from our voluntary change-of-mind policy where relevant and legally permitted:

• Personalised or custom-made products.

• Perishable products.

• Sealed hygiene or personal-care products after their seals have been broken.

• Items used, altered, or damaged after delivery, unless the issue results from a product fault.

Any additional voluntary-return exclusions must be clearly disclosed before purchase.

Sale or discounted items are not excluded merely because they were discounted. No exclusion removes remedies for faulty, incorrect, or misdescribed goods or an applicable statutory cancellation right.

8. Order Cancellations

Email suviistore@email.com promptly if you want to cancel an order.

We will try to stop processing or dispatch. If the order has already shipped, applicable cancellation and return procedures apply.

9. Statutory Rights

Where applicable law gives you a cooling-off period, cancellation right, warranty, or other consumer remedy, those rights take precedence over conflicting voluntary-policy conditions.

10. Contact Us

Store: suvii.store
Contact person: Mr. M
Email: suviistore@email.com